Cancellation & no show policies

We understand that life happens and plans sometimes change. Appointment times are reserved specifically for each guest, and adequate notice gives our service providers the opportunity to offer that time to another client.

Cancellations With More Than 48 Hours’ Notice
Appointments canceled or rescheduled more than 48 hours before the scheduled appointment may be changed or canceled without penalty. Any prepaid amount will be fully refunded.

Cancellations With Less Than 48 Hours’ Notice
Any appointment canceled or rescheduled less than 48 hours before the scheduled appointment will be subject to a 50% cancellation fee based on the total value of the services booked.

No-Shows
If you do not arrive for your scheduled appointment and have not provided notice, you will be charged 50% of the total value of the services booked.

Repeated Late Cancellations & No-Shows
We understand that unexpected circumstances happen. However, if late cancellations and/or no-shows become an ongoing occurrence and happen more than three times, you will be required to prepay 100% of your booked services for all future appointments.

How to Cancel or Reschedule
Please notify the salon by text message, phone call, or voicemail at 907-903-6027 as soon as you know you need to cancel or reschedule.

Clients are also welcome to contact their service provider directly if they have their provider’s direct contact information. Notice will be based on the time the salon or service provider receives the text, phone call, or voicemail.

By booking an appointment, you acknowledge and agree to this cancellation and no-show policy.

Thank you for respecting the time of our service providers and fellow guests. We appreciate your understanding and cooperation.